Terms of Use - Security

TERMS & CONDITIONS

Please read carefully the terms of using our online store OliveNatura.com before your order. In case you don’t agree with the Terms & Conditions listed below, please do not proceed using this website in any way.

The Customer is obliged to read the Terms &Conditions before registering to the online store www.olivenatura.com and before placing any orders. Upon continuing using this site the Customer is considered to accept the listed Terms &Conditions in full.

The use of this website should be done strictly for legal purposes and in a way that does not obstruct or inhibit its usage by third parties.

 The visitor/user is obliged according to the Law and the mentioned Terms & Conditions not to conduct any actions that could cause any damage or malfunction to this web site, or that could put the services provided by www.olivenatura.com at risk.

This website and the services provided through it are strictly addressed to adults.  It is forbidden to underage individuals to visit or use this web site, as well as conducting any transactions through it.  OliveNatura does not bear or accept any responsibility for the potential use of this web site by underage individuals, as it is in no way possible to check the identity of the visitors/users of the web site at any given moment.

The users also agree:

Not to use the website www.olivenatura.com for the posting, publishing or transfering any way content that is illegal or causes an illegal offence or damage to this web store and the associated business or to any third party.

Not to insult any ethical or social values.

Not to reproduce content that expresses racial or other distinctions.

Not to conduct any acts of invasion of privacy.

Most of our products are kept in stock in our stores; in any case, product availability is listed in each product page.  Product delivery is usually completed within 2-3 days in side Greece and 5-8 days to international destinations ,depending on order completion and confirmation of customer details, on product availability and shipping destination.  In certain cases the delivery time may be prolonged and only after the customer has been informed.

The order could be delayed for the following reasons:

 1) The product has been delayed by our supplier.  In this case OliveNatura will contact the customers to confirm whether they would like to wait, to do a partial shipment, or that we recommend an alternative product. 

 2) The product is not temporarily available.  In this case OliveNatura will inform the customer and recommend an alternative product that can be shipped immediately should the customer wish to proceed.

 3) In cases of extreme weather conditions, strikes or force majeure that could affect product shipment and delivery.  In this case OliveNatura will contact the customers ate the soonest in order to confirm whether they wish to proceed with the completion of their order under these conditions. 

 4) In case where communication with the customer (for the purpose of clarifications required regarding the order or encountered problems with the payment) via phone or/and email is not possible.

Listed prices include VAT and there is no other surcharge.  Shipping costs and “payment-upon-delivery” fees are incurred by the customer. Shipping charges are calculated at the final steps of the ordering process and added automatically to the final sum to be paid before payment is completed, for your review.

OliveNatura reserves the right to change product prices without prior notice.

Parcel shipment and delivery to you is carried out by selected courier companies, to which OliveNatura forwards the customer details required for delivery, such as shipping address and phone number.

By using our online store and completing your order you agree to the storage and use of your personal information by OliveNatura.  We use such information for the completion of your order and shipping of your parcel, and only until dispatch is completed.

We reserve the right to change the content of these Terms & Conditions at any time, and to publish them in this web page; it is your responsibility to be informed about the updated content.


Ordering Process

You can place your order via one of the following methods:

1) Via our online store www.olivenatura.com

Find the products you are interested in by browsing the relevant pages or using the Search option in our web site. 

Click on the link Basket next to the product of interest and this will automatically be included in your electronic shopping basket.

2) Via email at info@olivenatura.com

You can communicate with us and order via email in case you would like to receive more information for any of our unique and special products.


Shipping Method

We ship your order via the Post or a Courier service company depending on the shipping destination.  Also, for products of high volume and weight we use special transit companies for increased safety and lower shipping charges.  Please select your preferred shipping method before completing your order.  The shipping costs are calculated according to the weight and the shipping destination and will be listed for your approval. 

You can order and receive your selected products at your own address or to send them as gifts to friends or family.  Make sure the shipping address is correct in order to avoid mistakes during parcel delivery.

We are at your disposal for further questions or clarifications regarding the shipment of your order at info@olivenatura.com


Privacy Terms

In OliveNatura.com we respect your privacy and ensure the safety of the personal data we receive during the ordering process.  We do not forward or provide for any reason your contact or payment details to third parties for commercial or any other use.


Payment Method

In our online store OliveNatura.com we accept payments via the following methods: 

1)  Credit Cards (VISA, MASTERCARD) 

2)  Debit Cards (MAESTRO)

3)  BankDeposits

Bank deposits can be made to the following bank account:

National Bank of Greece

IBAN :  GR84  0110 4790 0000 4790 0128 662   

CODE  SWIFT-BIC :   ETHNGRAA 

Account Name:  Brillakis Emmanouil Stylianos

In order to facilitate tracing of each transaction please provide your full name during your bank deposit.

4) Paypal. Paypal is an online money transfer service. It is widely used for secure transactions over the Internet. 

If you do wish to have a paypal account please visit  and register for a new account. Please make sure that the email you are using with your paypal account is the same with the one you use when ordering with us. 

Please note that your order will be processed once we have deposited the credit transaction.

5)  Payment Upon Delivery (only for orders shipped within Greece, with extra charge    2,50€).


Product Returns

During the preparation of your order we run a thorough check of each product to be shipped, in order to ensure you will receive them in excellent condition.  Please check the products immediately upon receipt.  In case you notice any problems with the products you received please notify us immediately at info@olivenatura.com .